VISIT LEARNING FOR LIFE

Professional Corporate Training

Creating a Difference in the Way You Interact with Your Customers

Digital content has created a paradigm shift, connecting end users to content authors in ways that were not possible in the print world. The ever-changing ecosystem consisting of devices, operating systems, hardware & content formats for digital learning products have made the traditional support models obsolete. Magic EdTech's customer interaction management revolutionizes how mobile learning products are supported.

Help

Help

  • Prompt solution for customer queries within the app, platform, eBook and DLO
  • Upgrade to industry standard ticketing tools
  • One-click ticket generation
  • Self-service using Context Sensitive Help

Solve

Solve

  • Experienced support teams available at onshore, nearshore and offshore
  • Improve quality of self service support on month-on-month basis
  • Increased customer engagement and business impact
  • Identify upsell opportunities and enhance customer experience

Improve and Engage

Improve and Engage

  • Improve quality of application using advanced analytics
  • Enhance application's ability to track and collect useful data using latest APIs like TinCan
  • Spot surveys to understand user behavior
  • Meticulous competition analysis and benchmark reports
  • Advanced data analysis on upsell and cross sell opportunities

Differentiators

Magic EdTech's Customer Interaction Management solutions are a one-step solution for the Tier-One HelpDesk support for Digital Mobile Products. It is proactive and not reactionary.

Integrated Helpdesk

Integrated Helpdesk

  • Upgrade and integrate with industry standard ticketing tools like Freshdesk, Zendesk, Salesforce or Jira
  • One click ticket generation from the Apps
  • Automatic data collection from the app for faster and more accurate resolution
Industry Context

Industry Context

  • Extensive experience with content, content engineering & distribution platforms
  • Experience with supporting over 2 million students in United States
Reporting and Analytics

Reporting and Analytics

  • Helpdesk service measures & delivers business impact, resulting in higher sales & superior customer experience
  • Spot surveys to understand user behavior
  • Meticulous competition analysis and benchmark reports