VISIT LEARNING FOR LIFE

Professional Corporate Training

Magic EdTech provides custom product training programs for sales and Professional Services (PS) team members. We use the client’s in-house product literature or content and convert it into bite-sized training content that can be delivered on mobile devices. The purpose of the training program is to enable the sales and PS team to deal effectively with clients and handle product queries sensibly.

Magic offers custom training solutions to product companies and provides maintenance and white glove services to ensure the trainings are successful and meet expectations.

Training solutions willd cover:

  • Business goals and requirements of CSO/CMO/CPSO
  • Solution and product feature highlights
  • Client segments
  • Buying criteria mapping
  • Playbook for sales, PS team members and messaging
  • Product FAQ and objection handling
  • Key competition
  • Scorecards, expectations, and compliance requirements for sales team
  • Roles and responsibilities of sales teams when representing products
  • Sales, PS reporting

Magic will partner with clients to:

  • Identify and source the content required for compliance training
  • Reimagine the content
  • Provide custom technology for delivery of content
  • Provide assessment and certifications
  • Provide program management and oversee training
More...
product-training-for-sales-and-professional-servicesps

The focus is to train customers of PS organizations on how to use the technology solution provided by the PS team. A customer who has been trained about the product/solution more easily facilitates the Professional Services organization to get the sign-off and also reduces the amount of support tickets received.

With this in mind, Magic EdTech provides customized training programs for customers of the PS organization with the goals of reducing support tickets and reducing the cost of implementing solutions. We will leverage the in-house product implementation content of Professional Services and convert that into bite-sized training content that can be delivered on online-offline mobile devices. The purpose of the training program is to enable the sales team to deal with clients effectively and handle product queries efficiently and sensibly.

Training solutions will cover:

  1. Business goals and requirements of CPSO
  2. Solution/Product usage and implementation feature highlights
  3. Customer categorization
  4. Features mapping
  5. Operations FAQ
  6. Handling of common issues
  7. Ticket raising
  8. Communication escalations
  9. Expectations and compliance requirements
  10. Best practices

Magic will partner with clients to:

  • Identify and source the content required for compliance training
  • Reimagine the content
  • Provide custom technology for delivery of content
  • Provide assessment and certifications
  • Provide program management and oversee training
More...
professional-services-customer-training

This focuses on training the customer service and help desk personnel. A well-trained customer service agent on the product/solution reduces the cost of servicing a client and improves the client experience.

Magic EdTech develops customized training programs for customer service agents by leveraging in-house content and converting it into bite-sized training content. The purpose of the training program is to make customer service staff more efficient when dealing with clients and to show them how to handle all customer service requests in the shortest possible time frame.

Training solutions will cover:

  1. Business goals and requirements of CSO
  2. Defining learning outcomes
  3. Solution/product usage and implementation feature highlights
  4. Customer categorization, features implemented mapping
  5. Operations FAQ and common issues handling
  6. Ticket raising and communication escalations
  7. Expectations and compliance requirements

Magic EdTech will partner with clients to:

  • Identify and source the content required for compliance training
  • Reimagine the content
  • Provide custom technology for delivery of content
  • Provide assessment and certifications
  • Provide program management and oversee training
More...
customer-journey-and-life-cycle-support-services-training