Episode 75

The Secret to Building an AI‑Ready Workforce at Scale

Brief description of the episode

What does it take to shift from degrees to skills-based hiring while tackling the AI skills gap? Lydia Logan, VP of Global Education and Workforce Development at IBM, joins host Laura Hakala to discuss how IBM’s SkillsBuild program and its culture of lifelong learning are helping close global skills gaps. She shares what it takes to build responsible AI guardrails, keep digital credentials meaningful, and design learning that actually drives employability.

Key Takeaways:

- Ethical development and use should be treated as core requirements, whether you are a nonprofit, a university, a public workforce system, or an enterprise.
- Start with responsible AI. Define how tools are developed, trained, and used, and insist on transparent, trustworthy practices.
- Keep humans as the last layer of review. Students and staff can use AI for research or outlines, but must validate sources and demonstrate their own learning.
- Build culture change with early adopters. Faculty can allow AI use while assigning work that requires an authentic demonstration.
- Document oversight, roles, and data flows before rollout so governance is clear.
- Tie every badge to demonstrated learning and application. Longer courses should include projects that become a portfolio for employers.
- Offer multiple formats that match the time on task. SkillsBuild provides bite-sized modules and guided learning experiences of one day, four weeks, or ten weeks.
- Use live learning and hands-on capstones, including building AI agents with IBM technology.
- Refresh skills badges with market data, IBM experts, and client input, and align them to specific roles.
- Learners should target digital credentials that keep them qualified for today’s job as well as tomorrow’s.
- Start with automation that frees people for complex cases. IBM acts as client zero, using an Ask HR AI agent for routine tasks while humans handle exceptions.
- Track simple, telling metrics in partnerships. Look for logins, movement through learning pathways, completion rates, and partner feedback.
- Use university partnerships across professors, students, and administrators to spread AI fundamentals so users become builders.
- Run practical workshops such as AI for Impact to align ethics, use cases, and ownership.
- Instructors can allow AI for research support or outlines, but require authentic assessments (e.g., substantial projects or even blue‑book exams) that demonstrate actual learning.
- Seeing peers successfully use AI in real classroom settings helps reduce fear and builds confidence among hesitant faculty.
- Students should be taught to evaluate AI outputs critically and remain the final human decision‑makers.
- Responsible classroom integration helps learners practice skills they will need in workplaces where AI is already present.
- The key is ensuring humans remain the final decision-makers while using AI to enhance, not replace, the learning process.

The Secret to Building an AI‑Ready Workforce at Scale

Brief description of the episode

Key Takeaways:

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