The client is a major private institution of higher education in the U.S. It is one of the Ivy League schools.
The University launched a web-based, gender-specific program aimed at improving girls’ cognitive and behavioral skills. The program, built on WordPress CMS, consisted of 9 learning sessions, each requiring approximately 20 minutes of user engagement. The sessions included various interactions, such as videos, drag-and-drop activities, and web forms, where girls would report their past 30-day use of substances like alcohol, cigarettes, marijuana, and other drugs. As a university committed to ensuring equal access to its programs for students with disabilities, their Office of Disability Services sought our expertise to audit and remediate the program’s resources to be compliant with Web Content Accessibility Guidelines (WCAG) 2.1.
Critical Success Factors
- Ensure that the program’s resources are compliant with Web Content Accessibility Guidelines (WCAG) 2.1.
- Carry out the Audit, Remediation, and Testing in a short time span.
- Audit Process: We initiated the project with a comprehensive audit of the program’s resources to identify any accessibility barriers. The audit was conducted using screen reading environments such as JAWS, ChromeVox, and VoiceOver, ensuring thorough testing for accessibility compliance. CPACC-certified experts meticulously reviewed the program’s content, interactions, including web forms, and user interface to identify any issues that could potentially hinder access for individuals with disabilities. The audit process was completed within one month, and a detailed report was shared with the University, highlighting the identified accessibility barriers and recommendations for remediation.
- Remediation Process: Upon receiving the audit report, we worked closely with the University to prioritize and address the accessibility issues. This involved making changes to the program’s content, interactions, including web forms, and user interface to ensure compliance with WCAG 2.1 guidelines. Remediation was completed within 2 months, and the program was made accessible to all users, including those with disabilities.
- Testing with People with Disabilities (PWD): During the remediation process, Magic EdTech had access to PWD who were actively involved in testing the program, including web forms, for accessibility. This allowed for valuable feedback and insights from the perspective of individuals with disabilities, which helped in making necessary adjustments to ensure a truly inclusive user experience.