5M+

Users Globally

150

Clients

25+

Platforms Supported

99.99%

Application Uptime

97%

Resolution SLA

24*7

Support Globally

Our managed support services are frame-work driven and focus on support, maintenance, enhancement, quality assurance, sunset support and migration of EdTech platforms and applications. Magic EdTech is a niche services provider to the edtech industry. Our leadership team and experts understand the business as well as the tech-ops requirements of the industry. Magic EdTech has extensive experience and history in developing and managing highly scalable education products and platforms. Additionally, Magic EdTech has deep expertise in the following areas of educational products and platforms:.

L1 L2 Support

L1/L2 Support

  • 24/7 support with SLA management with ITSM framework
  • Runbooks for development and maintenance
  • IT operations management, including cloud infrastructure monitoring
  • Onshore/offshore/nearshore models

Engineering Enhancements and Upgrades

Engineering Upgrades and Enhancements

  • Assist in new releases and continuous improvement
  • Supplement fluctuating capacity by having a flexible team strategy
  • Tool-driven Knowledge Transfer and Management for better efficiencies
  • Reusable component-based enhancement and upgrades

Production Support and QA

Production support and QA

  • Define test strategy, test suites, and cases
  • Improve test case/scenario coverage
  • Testing of customer implementation
  • Automation of manual test cases
  • Performance/database testing
  • Release Management