Achieve Operational Excellence with Magic
EdTech teams face the toughest scaling curve: product demand grows fast, specialized skills are hard to hire, and delivery gets harder to predict. Magic helps you build or strengthen a GCC with a model that keeps your ownership intact. Choose the engagement model that matches your stage: set up end-to-end, upskill an existing GCC, or add expert support to a mature team.
Who we work with
What we offer
If you’re starting from scratch, Magic guides the full GCC journey. We help you build a clear business case for a GCC in India, align stakeholders, and move through setup and operations with a defined launch plan. You get a dedicated GCC built around your brand, processes, and work culture, with a target launch window of 2–4 months. Unlike vendor-led outsourcing models, this GCC is built around your ownership. You shape the operating model, brand alignment, processes, and work culture while Magic drives execution and day-to-day coordination. We also bring localized expertise and market research to help your GCC support new product lines and expansion into new markets. A continuous improvement rhythm keeps the center adaptable as your business evolves.
Already running a GCC, but ramp time stays high, and execution varies by team? Magic brings the playbooks and training to raise performance. We work with your leadership to identify skill and process gaps that impact delivery, then design a practical training and enablement plan tied to real workstreams. This includes onboarding support for new hires, assignment-specific training, and structured knowledge transfer so teams adopt consistent ways of working. The goal is a faster ramp, fewer avoidable rework cycles, and stronger quality and predictability across squads, while you keep your existing GCC structure intact.
If your GCC has trained people but you need deeper expertise for priority initiatives, Magic adds expert support where it matters most. We embed specialists to support delivery and problem-solving while your internal leadership maintains direction. This model fits time-sensitive roadmap work, platform modernization, and new capability builds without reworking your operating model. To keep outcomes measurable, we operate within a governance framework built on SLAs and KPIs, giving stakeholders clear visibility into progress, productivity, and risk. With real-time progress tracking and transparent reporting, you can intervene early on potential delays and keep delivery aligned to business priorities.
- Service Offering in Numbers
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2–4
months target launch window for end-to-end GCC setup
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35+
years of education and edtech domain experience
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3
enagagement paths based on your needs
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SLA/KPI
led governance transparent reporting and performance visibility
The Magic EdTech Difference
Traditional outsourcing often shifts control to the vendor. Magic runs a joint ownership model where you shape the operating model and key decisions, while Magic runs day-to-day execution. Your GCC reflects your brand, processes, and culture.
We run delivery with SLAs and KPIs so progress stays visible and decisions stay informed. Stakeholders get clear insight into milestones, capacity, and risk early enough to act. Real-time tracking supports course correction and keeps output aligned to business outcomes.
Magic’s talent programs are built to support stable, scalable GCC teams. Our approach covers talent scouting and onboarding support, then ongoing development and engagement designed to improve readiness, retention, and team continuity. Programs such as Magic’s Learning Academy, Career LEAP, and themed monthly engagements strengthen team growth and long-term stability.
From talent management and risk assessments to vendor selection, incentives exploration, location assessments, and regulatory compliance, Magic supports the full GCC cycle, so your team can stay focused on product outcomes.
Automation Center of Excellence for an Educational Services Provider
- 3 months to fully operational CoE
- 100 titles validated every month
Setting up a Global Competency Center to Maximize Efficiencies
- 30 member GCC launched in 30 days
- 50% cost savings in year one
Global Competency Center for Scalable Assessment Item Development
- 35 member global competency center
- 30% faster turnaround for priority standards
FAQs
For end-to-end setup, we target a 2–4 month launch window. The exact timeline depends on scope, team size, and how quickly key decisions are finalized across stakeholders.
You keep control of the GCC’s operating model, brand alignment, processes, and ways of working. Magic partners with your leaders on key decisions and governance, while managing day-to-day coordination and execution so the center runs smoothly without becoming vendor-controlled.
We govern delivery through SLAs and KPIs, with transparent reporting and progress tracking. Stakeholders get visibility into milestones, capacity, risks, and potential delays early enough to intervene and keep delivery aligned to business priorities.
No. If your GCC is running but needs better consistency and ramp, we work through Train and Standardize. If your team is trained and you need added depth for priority initiatives, we plug in Expert Support Services. Both models work within your existing structure.
We focus on practical, work-linked enablement: onboarding support for new hires, assignment-specific training, structured knowledge transfer, and standard ways of working across teams. The goal is a faster ramp, fewer avoidable rework cycles, and more predictable delivery quality.
We support talent scouting to build a steady pipeline, help with onboarding so new hires ramp smoothly, and scale teams based on delivery needs. This approach helps you ramp quickly without sacrificing team stability.
Ready to build, level up, or accelerate your GCC?
Prefer a quick first step? Share your GCC stage and target outcomes, and we’ll come prepared with a proposed approach.