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Leave the Tech Operations to Magic

Explore our comprehensive range of platforms and applications management services designed to make your tech operations smoother than ever.

Who we work with

wiley logo
savvas logo
pearson logo
hmh logo
booknook logo
Accelerate Learning
Apex Award
1EdTech logo - formerly IMS Global

What we offer

We're here to help institutions, publishers, edtech companies, and corporations harness AI to design, build, and deliver affordable and effective learning solutions.

Magic EdTech offers a dedicated support model for Platform and Application Managed Support Services. Our services are crafted with the needs of education technology in mind. Our specialized team offers support, tailored solutions, and proactive maintenance for your unique platform. Enjoy prompt responses and efficient issue resolution, all customized to suit the specific needs of your EdTech solutions. With streamlined communication channels, transparent Service Level Agreements (SLAs), and a strategic approach, our support service is designed to optimize the performance and satisfaction of your EdTech platform.

Our Shared Support Model seamlessly blends dedicated teams, ensuring a synchronized workflow from crafting and curation to quality assurance and metadata magic. Experience swift issue resolution, tech-savvy support, and a flexible partnership that adapts to your evolving content needs. Experience swift issue resolution, tech-savvy support, and a flexible partnership that adapts to your evolving content needs. Knowledge sharing and continuous improvement are woven into our service, offering insights through reporting and analytics. Turn your content operations to an art form with Magic Edtech, where collaboration, quality, and continuous improvement take center stage.

Get the benefit of a Hybrid Support Model for Cloud Operations —a tailored solution for EdTech companies seeking a strategic and flexible approach to managing their cloud infrastructure. Our unique service seamlessly blends in-house expertise with external specialists, providing EdTech organizations with the best of both worlds. Benefit from our in-house teams focusing on strategic aspects of cloud operations, while our external specialists bring specialized expertise on-demand, ensuring optimal performance, 24/7 global support, and adaptability to evolving technologies.

The magic difference

The Magic Difference Find out what makes us the preferred partner for managed support solutions in the learning domain.

Streamline your operational processes by working with us for both Applications and Cloud Infrastructure. Our integrated approach ensures a cohesive strategy and a unified point of contact for seamless management.

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Maximize your cost-efficiency with Magic’s expertise in Cloud Cost Optimization. Our team provides actionable recommendations for resource purchasing, helping you achieve significant savings while maintaining optimal performance.

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Benefit from the specialized knowledge of our skilled team, particularly in the Education Technology domain. Magic understands the unique challenges and requirements of EdTech, providing tailored solutions for your specific needs.

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Navigate the complexities of multi-cloud environments effortlessly with our team’s versatile proficiency across GCP, Amazon, and Azure. Magic ensures that your applications and infrastructure operate seamlessly across diverse cloud platforms.

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Rest assured with Magic’s commitment to security and compliance. Our adherence to standards such as SOC 2 Type 2, ISO 27001, HIPAA, and GDPR ensures that your data and operations meet the highest regulatory requirements globally.

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Experience round-the-clock support from our team with deep domain expertise. This not only enhances SLA compliance but also ensures high levels of customer satisfaction. Our global support model means that assistance is available whenever you need it.

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Implementing secure practices from the onset is our priority. Magic integrates DevOps principles into your operations, ensuring a robust and reliable foundation for your managed services. Our focus on security from day one minimizes risks and enhances the overall resilience of your systems.

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How we drive results

We shape learning solutions with your goals in mind. Whether it’s the adoption of AI across enterprises or driving inclusive experiences, see how we’ve helped our clients at different stages of their learning product journey.

Case Study

Automated Courseware Production for a Leading University

  • 35% Ramped up course production capacity
  • 50% while maintaining current processes.
Case Study

Using Automation to Ingest Assessments in the Avallain Platform

  • 30% cost savings with successful platform migration
  • 6,500+ interactivities
Case Study

End to End Platform Engineering for a leading Software Provider

  • 80% Of code quality was enhanced through unit tests.
  • 100% Automation in app release and build distribution.

Get in Touch

Contact our team for a deeper understanding of our content engineering services.