Differentiators
Magic EdTech's Customer Interaction Management solutions are a one-step solution for Tier-One Help Desk support for digital mobile products. It is proactive, not reactionary.
Integrated Helpdesk
- Upgrade and integrate with industry-standard ticketing tools like Freshdesk, Zendesk, Salesforce or Jira
- One-click ticket generation from the apps
- Automatic data collection from the app for faster and more accurate resolution
Industry Context
- Extensive experience with content, content engineering and distribution platforms
- Experience with supporting over 2 million students in the United States
Reporting and Analytics
- Help Desk service measures and delivers business impact, resulting in higher sales and superior customer experience
- Spot surveys to understand user behavior
- Meticulous competition analysis and benchmark reports
Digital content has created a paradigm shift, connecting end users to content authors in ways that were not possible in the print world. The ever-changing ecosystem consisting of devices, operating systems, hardware & content formats for digital learning products have made the traditional support models obsolete. Magic EdTech's customer interaction management revolutionizes how mobile learning products are supported.
Help
- Prompt solution for customer queries within the app, platform, eBook, and DLO
- Upgrade to industry-standard ticketing tools
- One-click ticket generation
- Self-service using context sensitive help
Solve
- Experienced support teams available onshore, nearshore, and offshore
- Improved quality of self-service support on a month-to-month basis
- Increased customer engagement and business impact
- Identify upsell opportunities to enhance customer experience
Improve and Engage
- Improve quality of application using advanced analytics
- Enhance application's ability to track and collect useful data using latest APIs like Tin Can
- Spot surveys to understand user behavior
- Meticulous competition analysis and benchmark reports
- Advanced data analysis on upsell and cross sell opportunities
