The client offers cloud-based learning management system (LMS) to organizations. Their platform is engineered to inspire learning and fuel business productivity.
The client was facing challenges in analyzing and resolving feature issues on their mobile apps due to team shortages. They wanted a Support on Demand (SoD) services partner for their mobile apps to find resolutions for app-related queries, maintenance, workflow clarifications, and documentation.
Critical Success Factors
- Close collaboration with the onshore team for faster TAT.
- Have a good grasp of the requirements for support ticket solutions.
- Providing technical excellence on Android and iOS and version maintenance of the App/Play store.
- Delivering quality output within SLA for high customer satisfaction.
- Provided white-label solutions for different customers.
- Implemented different LMS (Learning Management Systems) for different clients as per their needs.