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5M+

Users Globally

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25+

Platforms Supported

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99.99%

Application Uptime

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24*7

Support Globally

Application Support & Maintenance

As businesses grow, applications and platforms require support and maintenance that keeps pace with the growing demands. By partnering with Magic for application support & maintenance, you can allocate your resources to the core business functions and leave the rest to us. We provide managed support & maintenance services to ensure that your business processes are well catered to and your service response and turnaround times are best in class. Your customers will receive great service and you will see your costs reduce and productivity soar. We work with a variety of front end, back end, mobile, and cloud technologies to support applications ranging from simple to complex.
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Key Highlights

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We provide L1 (Solving basic problems like installation, customization, feature activation, etc.) to L2 (Developer Support, Workflow, Validation, etc.) and L3 (Support for Rollouts & POC, Interact with R&D for product limitations, etc) support.

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Our global offices ensure that your customers are supported round the clock.

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Over time, we develop a repository of support issues and a knowledge base. This helps us turn around issues faster and improve productivity by continuously improving our baselines.

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We understand that product usage has its cycle and there are busy and lean phases of customer usage. We have the ability to (and plan for) ramp ups and ramp downs accordingly. That way you have an optimal team size working at any given time resulting in cost savings for you.

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Digital Solution Expert

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Rajeev Vidyarthi

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Anshula Dhingra

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Dhruv Das

Questions? Get in touch