Educational Tech

5M+

Users Globally

Educational Tech

25+

Platforms Supported

Educational Tech

99.99%

Application Uptime

Educational Tech

24*7

Support Globally

Application Support & Maintenance

As businesses grow, applications and platforms require support and maintenance that keeps pace with the growing demands. By partnering with Magic for application support & maintenance, you can allocate your resources to the core business functions and leave the rest to us. We provide managed support & maintenance services to ensure that your business processes are well catered to and your service response and turnaround times are best in class. Your customers will receive great service and you will see your costs reduce and productivity soar. We work with a variety of front end, back end, mobile, and cloud technologies to support applications ranging from simple to complex.

Educational Tech

Key Highlights

Educational Tech

We provide L1 (Solving basic problems like installation, customization, feature activation, etc.) to L2 (Developer Support, Workflow, Validation, etc.) and L3 (Support for Rollouts & POC, Interact with R&D for product limitations, etc) support.

Educational Tech

Our global offices ensure that your customers are supported round the clock.

Educational Tech

Over time, we develop a repository of support issues and a knowledge base. This helps us turn around issues faster and improve productivity by continuously improving our baselines.

Educational Tech

We understand that product usage has its cycle and there are busy and lean phases of customer usage. We have the ability to (and plan for) ramp ups and ramp downs accordingly. That way you have an optimal team size working at any given time resulting in cost savings for you.

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Digital Solution Expert

Educational Tech

Rajeev Vidyarthi

A dynamic leader with 21 years of experience in Agile Product Development, Custom software development, Managed services, Delivery Management, implementation of onshore/offshore delivery engagement model, Program management, and Service Delivery Management.

Educational Tech

Anshula Dhingra

Extensive experience in ideating and architecting new products and design techniques, designing path-breaking learning techniques, and leading large teams. Anshula has experiential fluency in Instructional Design, Learning Analytics, and Learning Evaluation. She is accomplished at strategizing, designing, and delivering, a host of learning modalities including instructor-led materials, e-learning, scenario-based learning, gamed-based and gamified solutions, assessments, videos, infographics, blogs, and many more.

Educational Tech

Dhruv Das

He loves to dig into a customer's problems and solve them with technology. His forte is to analyze, assess, and evaluate programs and products in the Educational Technology space. To adhere to results, he constantly updates himself with the plethora of tools in the market and conducts his own research on these tools for their quality, efficiency, and most importantly its value ads.